Manuals & Books

(Manual - Available in Downloadable .PDF or Hard Copy Format)

The Pay Plans for Fixed Operations Staff manual brings you more than 200 actual dealership pay plans. You'll find out which plans work and which don't - and what you can do to compensate fairly in today's market.

The last time you were signing paychecks did you think,
"I've got to restructure some of these pay plans?"

You're not alone. Dealers everywhere are realizing it's time to get a handle on pay plans. After all, payroll averages between 35% and 40% of a dealership's gross profits. Unbalanced pay plans pose a serious threat to your bottom line.

That's why you're invited to try at NO RISK the new Pay Plans For Fixed Operations Staff. It's simply the most effective tool available to make the frustrating task of pay plan restructuring easier and more effective.

Try it RISK-FREE and Discover:

* What's working and what's not for dealerships (large and small) down the road and across the country.
* How to develop a "pay plan strategy" to meet your specific dealership goals.
* Proven techniques to build pay plans that carefully balance cost control and employee retention.
* How to include CSI improvement as part of your incentive system.
* And much more.


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113 essays on the changing role of dealership service managers and how to profit from the new realities of a rapidly changing dealership service market. . .

In many of today's dealership service departments, service managers are being called on to close the profit gap resulting from less than robust new vehicle sales.
Gone are the days when new car get-readies and warranty work could be counted on to keep your service writers and technicians busy all day.
Dealers are increasingly calling on their service managers to produce new ideas and solutions.
And many savvy service managers are learning and applying new management skills to achieve the goals sought by their dealers. This collection of 113 essays examines those solutions and how you can employ them in your service department.
This 180+ page manual provides 113 essays focused on new strategies that can help your service department transform itself to capture new business and new profits. Just take a quick look at the Table of Contents:
Chap. 1 - New Systems and New Technologies
               (21 essays)
Chap. 2 - Making Service More Customer Friendly 
               (14 essays)
Chap. 3 - Command and Control - Managing People 
               (30 essays)
Chap. 4 - Pay Plans - Motivating and Paying for Performance 
               (14 essays)
Chap. 5 - The Service Manager as Business Analyst 
               (22 essays)
Chap. 6 - Public Relations - Communicating Your Value Story 
               (22 essays)
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(Manual - Available in Downloadable .PDF or Hard Copy Format)

DealersEdge Benchmarks & Best Practices: Winning the Parts Management Numbers Game

Love 'em or hate 'em, numbers are a critical piece to the Parts management puzzle.
 
Simply put, numbers are your detailed score card of what you're doing right and what you're doing wrong. Master the numbers game and your Parts department will consistently deliver solid profits. Misunderstand or ignore the numbers and your department, and your job, are in serious jeopardy.
No matter where you are on the "numbers learning curve," you'll want to take a look at this just released guide — DealersEdge Benchmarks & Best Practices: Winning the Parts Management Numbers Game. 

Discover practical ideas to help you:
• Fine tune your DMS to produce more accurate reports
• Spot profit opportunities in your financial statements
• Improve off-the-shelf fill rates and level of service
• Increase inventory turns and minimize obsolescense
• Maximi question inventory management quiz
• An exercise guaranteed to help you recapture lost sales postings
• The 12 most important aspects to parts department management from Lloyd Schiller
If you're not already convinced, consider this... If the guide helps you better understand even one or two key concepts of Parts management by the numbers then your investment will be returned many times over. Learn More

Mastering New-Age
Parts Department Management
Chuck Hartlé's cutting edge solutions for better Parts Management in the 21st century

For the past decade we've had the pleasure of working with Chuck Hartlé, one of the most respected Parts experts in the business. As many of you know, Chuck is recognized as a founder of "new-age" Parts Management. His ideas go beyond traditional approaches to inventory control and focus on maximizing technology to improve Parts profits.
 

The DealersEdge editors recently sat down with Chuck and asked him 50 of the toughest questions facing today's Parts Manager. His answers are compiled in an all new resource I think you'll find useful.

A sneek peek at what you'll find in 120+ idea-packed pages:
• Inventory Management - It All Starts Here
• What should I really be looking at to measure parts department performance?
• Is there a point of diminishing return when trying to fine tune parts inventory?
• What's the perfect balance of "width" and "depths parts customers?
• What can I do to differentiate my wholesale business in a competitive market?
• Is there any way to turn parts delivery from a cost center into a revenue center?
•
• Controllng Obsolescence & Excess Inventory
• What's the difference between excess and obsolete inventory?
• How to I get rid of excess inventory without crushing my bottom line?
• Can you give me a definition of "emergency" purchase that my staff will understand?
•
• Nuts & Bolts - Chuck Hartlé on the Future of Dealership Parts Management
• Do traditional parts return methods make sense?
• How do I set up a bulk oil or tire program?
• What is "stock netting" and will it help profits?
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from the editors of DealersEdge Parts Manager... 

DealersEdge Comprehensive
Parts Department Answer-Guide:
Practical Solutions to Today's Most Common Parts Department Challenges

In one resource DealersEdge has combined the answers to nearly every common problem you're likely to encounter in a dealership Parts department. It's an all-in-one, quick answer book to the many challenges we face everyday. The big and small are all tackled in an easy-to-reference Q&A format that's guaranteed to save you time and headaches.

DealersEdge Comprehensive Parts Department Answer-Guide covers it all - from complex inventory control issues to even the most mundane aspects of the parts management, like pricing and controlling key-cutting services.

You'll also learn management techniques like:
• Building a system to help you write the perfect purchase order every time
• Managing people - dealing with late employees and other trouble-makers
• Inter-department turmoil - What to do when service starts taking parts off RO's
• How days supply can tell you a lot but still be leading you down the wrong path
• Putting an end to forced inventory because of special ordered parts
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